"Seven Days No Reason To Return" Into A Hot Issue Of Complaints

< p > here, the world is < a target= "_blank" href= "//www.sjfzxm.com/" > clothing < /a > a target= "_blank" href= "_blank" > shoes "< > hat net" Xiaobian "to introduce" seven days no reason to return "into a complaint hot spot.

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< p > August 5th, China Consumer Association announced the first half of this year, the National Consumers Association Organization complaints statistical analysis report.

The report shows that with the implementation of the new "consumer protection law", the number of complaints has increased significantly, and "seven days no reason to return", "the right to know the protection" has become a hot topic of complaint.

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< p > < strong > quality problems cause complaints more than /strong > /p >

< p > statistics on complaints received by the National Association of consumers associations showed that 327564 complaints were received in the first half of this year, up 23.3% from the same period last year; 303541 cases were resolved, 24.1% higher than the same period last year, and 92.7% of complaints, up 0.7% over the same period last year, which saved consumers 677 million 40 thousand yuan in economic losses.

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< p > according to the nature of complaints, 43.2% of complaints were caused by quality problems, 20.4% of after-sales service problems, 15% of contract problems, 3% of price problems, 1.3% of false propaganda, 0.9% of counterfeiting problems, 0.8% of security problems, 0.7% of measurement problems, 0.4% of personal dignity, and 14.3% of other personalities.

Product quality, after sales service and contract problems are still the main causes of complaints, accounting for more than 70% of the total complaints.

Compared with the same period in 2013, the proportion of complaints and complaints about after-sales service, contract and personal dignity all increased. The number of complaints about quality increased by 16282, an increase of 13%, but the proportion of complaints dropped by 4%.

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< p > < strong > complaints on communications products are growing faster than /strong > /p >

< p > compared with the same period in 2013, in the first half of this year, complaints about household electronics, clothing, a target=, _blank, href=, //www.sjfzxm.com/, shoes and hats, /a, and household goods, pportation, housing, building materials and food were still in the forefront.

Among the commodity complaints, the top five complaints were: communication products, clothing, automobiles and parts, shoes and food.

Among them, the number of complaints for communications products increased by 29.9% from 23039 in 2013 to 29931 in 2014. The number of automobiles and spare parts increased by 2859 over the same period in 2013, an increase of 29.2%.

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In the complaints of service category, life, social services, Internet services, telecommunications services, sales services and public facilities are the top five complaints. P

Among them, the number of complaints about life, social services, Internet services and cultural, entertainment and sports services and the proportion of complaints < a href= > //www.sjfzxm.com/news/index_s.asp > /a slightly increased slightly; the proportion of other service categories accounted for a downward trend.

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